Privacy Policy

Last updated: 1 April 2025

This Privacy Policy describes how FriendPlay.pro ("we", "us", "our") collects, uses, stores and discloses personal information when you visit and use our website at https://friendplay.pro (the "Site"). We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

FriendPlay.pro is a social entertainment platform operated from Sydney, New South Wales, Australia. Our registered business address is Level 12, 1 Market Street, Sydney NSW 2000. You can contact our Privacy Officer at [email protected].

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us, including:

• Your name and email address when you subscribe to our newsletter.
• Your name, email address and message content when you submit our contact form.
• Any other information you choose to share with us via email or other communications.

2.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain technical information, including:

• Your IP address and approximate geographic location.
• Browser type, version and operating system.
• Pages visited, time spent on pages and referring URLs.
• Device identifiers and cookie data (see our Cookie Policy for details).

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries and provide customer support.
• To send you our newsletter and updates about new games and features (where you have subscribed).
• To improve and personalise your experience on the Site.
• To analyse Site usage and performance through aggregated analytics.
• To comply with our legal obligations under Australian law.
• To detect and prevent fraud, security breaches and other harmful activity.

4. Legal Basis for Processing

We process your personal information on the following grounds:

• Consent: Where you have given us clear consent to process your information for a specific purpose (e.g., newsletter subscription).
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights.
• Legal Obligation: Where we are required to process information to comply with applicable law.

5. Disclosure of Your Information

We do not sell, rent or trade your personal information to third parties. We may share your information with:

• Service Providers: Trusted third-party service providers who assist us in operating the Site (e.g., email delivery, analytics), subject to confidentiality obligations.
• Legal Authorities: Where required by law, court order or government authority.
• Business Transfers: In connection with a merger, acquisition or sale of assets, with appropriate confidentiality protections.

6. International Data Transfers

Some of our service providers may be located outside Australia. Where we transfer personal information overseas, we take reasonable steps to ensure the recipient handles the information in a manner consistent with the Australian Privacy Principles.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Newsletter subscribers may unsubscribe at any time. Contact form submissions are retained for up to 24 months.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent for processing (where consent is the basis).
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

To exercise any of these rights, please contact us at [email protected].

10. Children's Privacy

Our Site is strictly intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have inadvertently collected information from a minor, we will delete it promptly.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

12. Cookies

We use cookies and similar tracking technologies on our Site. For detailed information about the cookies we use and how to manage your preferences, please read our Cookie Policy.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our Site and updating the "Last updated" date above. Your continued use of the Site after any changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer:

• Email: [email protected]
• Post: Privacy Officer, FriendPlay.pro, Level 12, 1 Market Street, Sydney NSW 2000, Australia
• Phone: +61 2 9000 1234